​​​Founder, Hayley in Hospitality

• Launched my own hospitality consulting business, with a focus on people-first leadership and operational excellence.

• Became a certified Resilience Coach.

• Delivered expert guidance on how to recruit and retain great talent in a competitive market.

• Developed and implemented best practice frameworks to maintain a strong and positive workplace culture.

 

Industry Engagement & Thought Leadership

• Invited guest speaker at the Australian Hospitality Association Conference.

• Flown to Byron Bay to consult with the Arcade Agency, offering strategic support across recruitment, training, and team development.

 

Pre-Opening & Operational Success - Light Years, Perth

• Led the pre-opening consultation for Light Years Perth.

• Oversaw management recruitment and built a high-performing team.

• Delivered end-to-end staff training, mentorship, and operational process development.

 

Strategic Projects - Lawson Flats, Perth

• Launched the Events Department to drive engagement and activate member experiences.

• Successfully grew social media exposure and online presence.

• Designed and developed the Concierge Department, enhancing service delivery and guest experience.

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