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WELCOME
Welcome to Hayley In Hospitality. I believe in the power of people, the strength of positive culture, kindness, great connections and the importance of doing good business.
Creative and personable hospitality management consultant.
Over twenty years in industry.
Experience in the world's most iconic luxury hotels.
Previous General Manager of award-winning restaurants and cocktail bars.
Expert in venue pre-openings.
Passionate about people management, training and development.
A focus on systems, processes and business strategy.
A certified Resilience Coach
With over twenty years of global experience and a deep understanding of the unique challenges and opportunities within the hospitality industry, I specialise in mentorship, training, recruitment, pre-openings, streamlining operations, compliance, and developing growth strategies for restaurants, bars, members clubs, and hotels.
With a strong focus on people-first leadership, I became a certified Resilience Coach, trained in a framework grounded in neuroscience and evidence-based research. This approach equips individuals and teams with practical, science-backed tools to strengthen mental fitness, navigate high-pressure environments, and build lasting resilience - all critical to sustaining a strong workforce and improving staff retention.
At its core, hospitality is - and always will be - a people-first industry. And the wellbeing of those people matters deeply.
